Switched from Vonage to GLOBALINX because a friend represents them and said service was better. Paid a years service upfront (over $300) took phone adapter to my home in Puerto Vallarta and spent 2 days with the tech dept trying to get it to work.
They said I needed a different router, bought a new one (another $120) and still it wouldn't work. Their tech person was at a loss as to why it wouldn't work. We took pictures of cables, let them take control of our computer, nothing worked.
Finally have given up and called to ask for a refund... They have refused even a partial refund, are the crazy?
If they are that far off on customer service it is no surprise their products are sub-par.
Dean Puerto Vallarta
Monetary Loss: $380.